Help & FAQ
Please find a list of Frequently Asked Questions below. Simply click on the link to find a response to your answer.
Q. How do I find out more information about what I ordered?
A. To find out more information about your order, simply log in to 'Your Account' and select Open orders or Orders within the last 6 months. Detail will be shown there of each order that you placed.
Q. How do I order?
A. All Marley Coffee UK orders are fulfilled by Amazon, so to order you can login with your existing Amazon account or create a new one.
Q. Which payment methods does Amazon accept?
A. Amazon accept the following payment types:
Credit card: Visa, Delta, Visa Electron, MasterCard, Eurocard and American Express credit cards.
Debit card: Visa, Delta, Visa Electron, MasterCard, Eurocard and American Express debit cards: UK-based only Maestro and Solo cards.
Pre-paid payment cards: Visa, MasterCard and American Express pre-paid cards.
Please note Amazon do not accept the following:
Cheques or postal orders
Cash in any currency
International wire transfers
Amazon.co.uk Gift vouchers
Q. Where is my order?
A. To track you order, simply log in to 'Your Account' and select Track Packages.
Q. How do I contact you?
A. If you have a question about an item, an order, or any other questions, please Contact Us.
Q. How much does delivery cost and how long does it take?
A. There are two delivery options to select for Marley Coffee UK purchases, 'Standard Delivery' & 'Expedited delivery':
Ordersbefore the Express deadline guaranteed to arrive within 1-2 days
UKmainland deliveries dispatched by First Class post or anothercarrier
Offeredon almost all deliveries to mainland UK addresses.
Q. Do you deliver to my area?
A. Amazon standard delivery applies to most UK Mainland addresses excluding BFPO, Channel Islands, Northern Ireland and the Outer Hebrides.
Express Delivery applies only to UK addresses but is not available for portions of Scotland, Wales, Northern Ireland, Isles (including Shetlands, Isle of Man, Channel Islands), Cornwall, Northumberland, PO Boxes and BFPO addresses. If the item isn't eligible for Expedited Delivery for the address you have entered, you won't see that option while placing your order. You can find a list of postcodes not eligible for Expedited Delivery here.
Q. Do you deliver to my country?
A. We do not currently offer International Delivery via Amazon, however for international orders, please visit www.amazon.co.uk and search for 'Marley Coffee'. You can then place orders for international delivery (excluding the USA & Canada).
Q. How can I return items?
A. You may return most new, unopened items within 30 days of delivery for a full refund of the cost of the product. To return an item visit Your Account at the top of the page to print a mailing label to return your item. Amazon will provide your refund usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return Please send back any unwanted items using the printed mailing label found in "Your Account".
Q. Can I exchange an item?
A. We do not offer exchanges, however you may return most new, unopened items within 30 days of delivery for a full refund. To return an item, visit Your Account at the top of the page.
Q. Can I return any items that are in a promotion?
A. You can return any unopened items within 30 days of delivery for a full refund regardless of a promotion. To return an item, visit Your Account at the top of the page.